Service-Driven Logistics

Ask most logistics managers what they want from a 3PL, and the answer usually isn’t more dashboards or flashy technology. What they want is far simpler—and far harder to find. Responsiveness Beats Features When a shipment goes sideways, speed matters more than software. Logistics managers value partners who: Answer the phone Respond quickly Take ownership instead of deflecting responsibility Automation supports operations—but responsiveness protects them . Accountability Over

Freight pricing looks simple on the surface, but most cost overruns don’t come from rates—they come from risk. This post breaks down why spot vs. contract is the wrong debate, where accessorials quietly erode budgets, and how high-performing logistics teams think about pricing differently.